Customer Service Voice – International BPO at TELUS Digital, Noida [Full-Time]: Apply Now!

TELUS Digital is hiring for the position of Customer Service Voice in an International BPO, based in Noida. Apply now for a rewarding career with a leading global service provider.

About TELUS Digital:

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. They deliver contact center and business process outsourcing (BPO) solutions to global clients in industries such as consumer electronics, finance, telecommunications, and utilities. With their multi-shore, multi-language programs, they provide exceptional customer service, backed by TELUS’ world-class infrastructure.

Job Description Details:

About the Role:

The Customer Service Voice role involves handling customer queries through calls, offering solutions, and ensuring a smooth experience for the customer. You will assist with process improvements in the CRM team and improve customer satisfaction by resolving concerns promptly and professionally.

Key Responsibilities:

• Analyze and resolve customer queries via calls.
• Assist with process improvements in consultation with the Team Lead.
• Ensure customer issues are resolved promptly and effectively.
• Adhere to company policies, procedures, and regulatory guidelines.
• Suggest ways to enhance customer service and promote products.
• Provide outstanding customer service with a friendly, courteous attitude.
• Maintain knowledge of products and services for accurate responses.
• Think creatively to improve operational efficiency and service quality.

Skills Required:

• Excellent verbal and written English communication skills.
• Customer-oriented with the ability to work effectively in a team.
• Fresher or 0-3 years of experience.
• Ability to handle night shifts.
• Comfortable with the Work from Office role.
• Undergraduate freshers are not eligible.

Preferred Qualifications:

• Strong communication skills.
• Ability to work in a fast-paced and dynamic environment.
• Team player with a problem-solving attitude.

Perks and Benefits:

• Annual Salary: ₹3.2 – ₹3.45 LPA.
• Cab facilities.
• Medicare facility (free online consultation with a doctor).

How to Apply:

Interested candidates can directly walk-in for an interview at the venue below:

Venue:
Gate No 1, YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001.

Date:
28th September 2024

Timings:
10 AM – 3 PM

Equal Opportunity Employer:

TELUS Digital is committed to creating a diverse and inclusive workplace. All hiring decisions are based on qualifications, competence, and performance without regard to diversity-related characteristics.

Click Here To Apply